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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept debit/credit card payment.
You can also pay us offline. In order to do this you have to call us on 01543 252832. This way you can either use your debit/credit card or mail us a cheque/ postal order. Payment is required within 7 days of making the purchase.
Shipping And Handling Hot Diggidy Dog uses Royal Mail for smaller orders. We also use Interlink courier for heavier items or orders of a higher value.
Our delivery charges are very straightforward and are outlined below:
UK and Ireland
Upto £20.00
Rate £3.50
Over £20.00
Rate £5.50
Europe
Currently Unavailable
Worldwide
Currently Unavailable
Delivery Schedule We aim to ship all items the day after payment is received if all items are in stock. Most orders are received within 3 business days.
If some of your order is not is stock we will aim to dispatch these items within 14 days of your order. If, in the unlikely event, that we are not able to send your items within 14 days we will contact you.
Unless we agree a longer time for delivery of your order with you, we will always deliver you goods within 30 days. If we are unable to fulfill your order within 30 days we will inform you immediately and if you are in agreement arrange another time for delivery of your order. If we cannot arrange another time for delivery we will gladly refund any money you may have paid and/or cancel the order.
Back Orders If your item is not in stock, we will contact you and back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK 17.5% VAT is added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use Worldpay payment system which is totally secure and fraud preventive.
Reaching Us If you need to reach us, please email us at enquiries@hotdiggidydog.co.uk. Alternatively, you can call on (01543) 252832 or fax us on (01543) 252832 write to us at 17 Sturgeons Hill, Lichfield, Staffordshire WS14 9AW
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. We will never pass your details on to another trader or marketing company.
The type of information we will collect about you includes:
Your name
Address
Phone number
Email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
Cookies are used on this shopping site to keep track of the contents of your shopping. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
External Links This site contains links to other sites. Hot Diggidy Dog is not responsible for the privacy practices or the content of such Web sites.
Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: enquiries@hotdiggidydog.co.uk
Hot Diggidy Dog does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Monitor customer account status beyond that required for individual purchases
d. Only disclose information to third-parties for goods delivery purposes
Returns Policy Hot Diggidy Dog wants to ensure you are happy with your order.
If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to Hot Diggidy Dog within 7 days of the delivery of the order.
If you purchase an item that you do not wish to keep for any reason, Hot Diggidy Dog will be happy to refund the purchase price excluding any postage and packing costs. You must send this item back in pristine condition with labels attached and all original packing in tact. Hot Diggidy Dog reserves the right not to refund if the item is not returned in a resaleable condition.
You may cancel your order in total without reason up to 24 hours after you receive the order.
If you purchase an item that is the wrong size we will exchange it for another size (or a refund if no appropriate size is available/exists excluding any postage and packing costs) but will ask for additional postage costs at the same rate as your original order. With this in mind we ask that you please measure your pet correctly before placing an order. Should you need any assistance with selecting the right size please e-mail us and we will help you.
Please e-mail or call us to arrange a replacement or a refund.
The item(s) should be returned to us at
Hot Diggidy Dog 17 Sturgeons Hill Lichfield Staffordshire WS13 9AW
Your statutory rights are not affected. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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